payment not completing

Hi @praveena_5352,

We need some more information to understand what is happening. Can you please reply with the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.
• Then, please click on your avatar and take a screen shot of the box that pops up, but please black out your name and email address.
• Which plans do you subscribe to? (Creative Cloud All Apps, Creative Cloud Pro All Apps, Firefly Standard, Firefly Pro, Firefly Premium, etc.)
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,
droopy