Persistent Firefly Video Generation Error (Over 1 Month)

Hello,

Video generation in Adobe Firefly has not been working for over a month on my account.
During this time, I tested Veo 3.1 Fast, Veo 3.1, and Ray 3, but I receive the same error every time:

“Unable to load. We can’t display the generated video.”

Even the simplest test prompts fail.
This strongly suggests a service-side issue rather than a prompt-related problem.

Because of this issue, we are unable to move forward with an active project, and our production timeline is being impacted.
I would appreciate it if you could look into this.

Thank you.