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Mr_Mathew
Participant
November 16, 2023

Photos not uploading to Firefly

  • November 16, 2023
  • 5 replies
  • 234 views

I'm using Firefly (in Safari browser) test and learn. I tried uploading a photo in which I wanted to generate a new backdrop. After selecting the photo to upload, nothing happened. It didn't upload. I tried again, same thing. As a creative cloud subscriber my account suggests there are no credit limits. Has anyone else had this happen?

    5 replies

    CMass
    Community Manager
    CMassCommunity Manager
    Community Manager
    November 21, 2023

    @Mr_Mathew Thank you for letting me know. I'm wondering if it was a hiccup. If it happens, check out this site and see if there are any reported Firefly issues: https://status.adobe.com/

    If so, please share on this thread with a screenshot. I wonder if there was an issue at the time you were unable to upload image

      M
      Mr_MathewAuthor
      Participant
      November 21, 2023

      @CMass I tried again today and the issue seems to have resolved. Hopefully it was just a short lived bug

        CMass
        Community Manager
        CMassCommunity Manager
        Community Manager
        November 21, 2023

        I tried testing this out on an iPhone 14 Pro MAX with the (iOS 17.1.1) as well without any issue.  Are you able to test this out on another browser? I've made the team aware of this issue through.  What file type are you trying to upload?

          M
          Mr_MathewAuthor
          Participant
          November 17, 2023

          I'm using an iPhone 15 Pro Max and the Safari web browser to access Firefly. I upgraded to the latest version (iOS 17.1.1) last night and this problem occurred today, following the update

            CMass
            Community Manager
            CMassCommunity Manager
            Community Manager
            November 16, 2023

            @Mr_Mathew, You're not the first to report this. Can you share what Device you're using? Does this happen outside of Safari?

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