Unfortunately, we need more information to be able to help you. Please reply with the following information: • What Firefly function were you using? (text to image, text to vector, text to video, image to video, generative fill, audio/video translation, boards) • A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing. • The full prompt you were using. • If you were using reference images or keyframes, please upload those.