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S
St�phane_LEVEQUE9589
Participant
October 21, 2025

Problem Firefly Board URGENT

  • October 21, 2025
  • 5 replies
  • 122 views

Hello, I just lost my Firefly Board, where I had stored all my workflows for several months for use in my training courses. I don't understand! My latest images in ‘files’ have also disappeared. My subscription has also gone from 2,000 to 4,000 credits. Please get back to me as soon as possible.
My account is linked to my address ████████████████

 

Bonjour, je viens de perdre mon tableau Firefly, où j'avais stocké tous mes flux de travail depuis plusieurs mois pour les utiliser dans mes formations. Je ne comprends pas ! Mes dernières images dans « fichiers » ont également disparu. Mon abonnement est également passé de 2 000 à 4 000 crédits. Veuillez me répondre dès que possible. Mon compte est lié à mon adresse

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5 replies

S
St�phane_LEVEQUE9589Author
Participant
October 21, 2025

Yes, I can see my subscription clearly.

S
St�phane_LEVEQUE9589Author
Participant
October 21, 2025

Ah, OK, thank you for your feedback.

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
October 21, 2025

When you said, "I just lost my Firefly Board [and the] latest images in ‘files’ have also disappeared", those are things many people experienced yesterday because of the outage, but that should be fixed now.  Then you said you see a different credit entitlement. That probably is not related to yesterday.

 

When you go to: https://account.adobe.com/plans, do you see the correct plans you signed up for?

 

Thanks,

    droopy

Adobe Community Expert (not an Adobe employee)
S
St�phane_LEVEQUE9589Author
Participant
October 21, 2025

I only have one Adobe account, and yes, I have already tried to log in again, even on a different web browser. It seems that Adobe is currently boosting the Firefly system. Could that be the reason?

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
October 21, 2025

Bonjour @St�phane_LEVEQUE9589,

 

This has the feel that you are logged into a different account than the boards are in. Could you have more than one Adobe account?  Try logging out and logging back in.


Bien à vous,
droopy

Adobe Community Expert (not an Adobe employee)
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