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T
Tati3563914738fr
Participant
June 1, 2024

Problemas de acesso

  • June 1, 2024
  • 1 reply
  • 140 views

Fui experimentar o Firefly com uma conta e recebi a seguinte notificação:

 

"Você não tem mais acesso ao Firefly devido a uma violação de nossas Diretrizes do usuário. Acesse a página de Perguntas frequentes para saber mais."

 

Nunca tinha usado o Firefly com essa conta e não tenho nenhuma inscrição na Adobe com ela. 

 

O que será isso?

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
June 1, 2024

Hello @Tati3563914738fr,

Thank you for your message. I am sorry you are having this problem. 

I am sorry you are experiencing this problem.

 

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

 

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

 

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

 

You can also send a message through X (formerly Twitter) to @AdobeCare.

 

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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