problème avec un abonnement

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bonjour,

je vous contacte car je suis bloqué alors que j'ai souscrit j'ai un contrat de 20 video de 5sec ou 1 de 6 mn .. j'ai pas utilisé tous mes credits et on me demande de souscrire l'abonnement suivant

pouvez-vous revenir vers moi ou remettre à niveau l'abonnement pour que je puisse poursuivre mon projet

je vous remercie

Design

droopydog500

Community Manager

Bonjour @cyril_1197,

What plan(s) do you have? If have you purchased the Firefly Standard or Firefly Pro plans, you need at least 100 credits remaining to generate a video.

If you have purchased a Firefly premium plan and you have at least 100 credits remaining and it will not let you generate, then please include the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the error saying you do not have enough credits.
• Then, please click on your avatar and take a screen shot of the box that pops up, but please black out your name and email address.

Bien à vous,
droopy

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