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Participant
February 14, 2025

Problemi di accesso all'IA

  • February 14, 2025
  • 4 replies
  • 99 views

Sallve, nonostante abbia un abbonamento compleato alla suite Adobe non riesco ad accedere all'intelligenza artificiale. Attualmente riesco a sfruttarla solo in lightroom e non in photoshop o dal sito di Firefly. Come posso risolvere il problema?

4 replies

Participant
February 14, 2025

Eureka! Thank you sooooo much.

Have a nice day

droopydog500
Community Manager
Community Manager
February 14, 2025

Hello @Domenico5D8D,

 

Are you using Microsoft Windows?  If so, try resetting the Defender firewall to the default settings and see if that works. If not, please tell me what operating system and version you are using and I will likely have more questions.

My best,
    droopy

Adobe Community Expert (not an Adobe employee)
Participant
February 14, 2025

This is the message in photoshop. Firefly doesn't access at all.

Few months earlier I was able to do everything

droopydog500
Community Manager
Community Manager
February 14, 2025

Hello @Domenico5D8D,

Thank you for your message. I am sorry you are having this problem. 

Are you getting an error message in Photoshop and the Firefly web site?  Please show us a screen shot.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)