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Participant
April 9, 2025

Prompts all regenerated when restarting computer using up all my credits

  • April 9, 2025
  • 3 replies
  • 197 views

I restarted my computer and when the browser (Chrome) reloaded the firefly generate window, all the previous prompts were regenerated. This used up all my remaining credits and I can see the duplicates in the generative history, although the style reference I had used in the prompts had not been saved, so the resulting images are different. The favorites link also does not work ... results in error ... but with some hunting around the homepage I finally found it. 

3 replies

droopydog500
Community Manager
Community Manager
April 12, 2025

Hello @frederikke_3937,

 

This might not have anything to do with the issue you described, but Mojave is out of support by Apple and is not a supported operating system for Firefly (see: Firefly Technical Requirements). I recommend you upgrade to a recent version of MacOs, if possible.

My best,
    droopy

Adobe Community Expert (not an Adobe employee)
Participant
April 9, 2025

Something like 40, but my credits reset tomorrow.

Kartika Rawat
Community Manager
Community Manager
April 9, 2025

Got it! Our product team is investigating the issue. 

 

Thanks for your patience.

Kartika Rawat
Community Manager
Community Manager
April 9, 2025

Hi frederikke_3937!

I'm sorry to hear that. Which OS are you using? We'll share the case with the product team. 

 

Let us know.

Thanks,

KR

Participant
April 9, 2025
Hi Kartika,

I am using MacOs Mojave 10.14.6

Thanks.
Kartika Rawat
Community Manager
Community Manager
April 9, 2025

Thanks for the details. Could you let us know how many credits you lost?