Promts do not work like they used to

I'm paying for adobe firefly for about 8 months now.

I have done countless edits with this application and has served me fairly good for a long time.

Using it was super simple and the results were also very pleasing for the most part.

Sometimes it would refuse to give any results that did not suit the guidelines but that was understandable.

It struggled sometimes with the female body trying to avoid nudity but even here it worked fairly well and did not fight too much editing beautiful dresses or tank tops that are somewhat revealing.

I hadn't used firefly for over a month and came back to a new design of the application. Since then it does not want to do simple prompts anymore. I get countless of blocked results and have already talked to the adobe "agent" AI. Followed all the steps that I was told and nothing has resolved it.

For this example here I am trying to replace the womans messy hair with any random female hair and it refuses to give me results that are within the "guidelines"