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Kurt23581621ploi
Participant
May 4, 2026

Purchased credits are not active in photoshop

  • May 4, 2026
  • 3 replies
  • 19 views

 

    3 replies

    O
    Community Expert
    Oh.N8Community Expert
    May 5, 2026

    Hey ​@Kurt23581621ploi 

    Could you try logging out of your Adobe Creative Cloud App and then log back in and see if that works?

    Cheers

    Nate

    K
    Kurt23581621ploiAuthor
    Participant
    May 4, 2026

     

    K
    Kurt23581621ploiAuthor
    Participant
    May 4, 2026

    Do I need to activate the credits somehow?

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 7, 2026

    You are using a personal account and not an enterprise or teams account, correct? No, but you might want to make sure you are logged into that Adobe account with the credits in Photoshop. If you have multiple accounts (work/school, school/personal, etc.) you could be logged into the wrong account.

        droopy

    Adobe Community Expert (not an Adobe employee)
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