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Stephen Shankland
Known Participant
Mar 23, 2023 7:00 PM UTC
In Development

Received the "You're In" Email but having access issues

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?
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371 replies

martinc62537329
Participant
Mar 29, 2023 1:56 AM UTC

Please advise, according to the message received, I’ve been approved for “firefly” but when I click on the link given

I am unable to find any way to generate an image? I am being sent to the original page descibing the Beta and requesting an invite
Thanks in advance for your assistance
 
 
 MC
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Participant
Mar 29, 2023 2:07 AM UTC

Seems to be happening to a few of us 😞
I'm still waiting tech help - but I'm guessing it might just take a while... *sigh*

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Participant
Mar 28, 2023 10:37 PM UTC

Same issue here. Received "You're In" email but not getting access.

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Participant
Mar 28, 2023 9:38 PM UTC

I'm in the same boat as everybody else it seems... logged out, logged back in - still no 'ta da!' moment.
Looking forward to testing the awesomeness though 🙂

 

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Tracy.H
Community Manager
Community Manager
Mar 28, 2023 9:16 PM UTC

If you have received the "You're In" email but are unable to access Firefly, please check that the email you logged in with is the same email you requested access with.

 

  • You must have an Adobe ID associated with the email address you provided. If you have confirmed this and are still experiencing access issues, please fill out this form.
  • If you have received the "You're In" email but provided the incorrect email address, please request access to Firefly using the correct email address.
  • If you have not received the "You're In" email, your access request will be processed in the order it was received. In the meantime, you can explore the site and gallery on https://firefly.adobe.com. 
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Participant
Mar 28, 2023 9:11 PM UTC

Hello, I have the same problem. Received the "You're In" email but unable to access Firefly I checked that I am login in with the same e-mail. 

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Kiernan_M
Participant
Mar 28, 2023 9:00 PM UTC

Same as many others here.

I received the email but I cannot access the tools 

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Molfotografie
Participant
Mar 28, 2023 7:22 PM UTC

I've had the same problem. The same email address I used to sign in is the same email address I use to sign in to Adobe.

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Molfotografie
Participant
Mar 28, 2023 7:21 PM UTC

 

ook ik heb dit probleem voor zover ik kon beide partijen gebruikt hetzelfde e-mailadres

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Participant
Mar 28, 2023 6:43 PM UTC

Intentando acceder!

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Participant
Mar 28, 2023 6:39 PM UTC

I've been having the same issue. The same email I used to sign up is the same one I use to sign in into Adobe.

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