Known Participant

Received the "You're In" Email but having access issues

Forum|Forum|3 years ago
March 23, 2023
324 replies
32014 views

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?

Creative Imaging

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martinc62537329

Participant

Please advise, according to the message received, I’ve been approved for “firefly” but when I click on the link given

I am unable to find any way to generate an image? I am being sent to the original page descibing the Beta and requesting an invite

Thanks in advance for your assistance

MC

C

Colin291077459e0q

Participant

Seems to be happening to a few of us 😞
I'm still waiting tech help - but I'm guessing it might just take a while... *sigh*

M

Mr. Peter Schmidt

Participant

Same issue here. Received "You're In" email but not getting access.

C

Colin291077459e0q

Participant

I'm in the same boat as everybody else it seems... logged out, logged back in - still no 'ta da!' moment.
Looking forward to testing the awesomeness though 🙂

Tracy.H

Community Manager

If you have received the "You're In" email but are unable to access Firefly, please check that the email you logged in with is the same email you requested access with.

You must have an Adobe ID associated with the email address you provided. If you have confirmed this and are still experiencing access issues, please fill out this form.
If you have received the "You're In" email but provided the incorrect email address, please request access to Firefly using the correct email address.
If you have not received the "You're In" email, your access request will be processed in the order it was received. In the meantime, you can explore the site and gallery on https://firefly.adobe.com.