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Participant
September 17, 2026

recent generated images not showing up in history, although I’ve used the credits for them, I can’t access them

  • September 17, 2026
  • 1 reply
  • 13 views

I have tried to generate an image twice (and successfully do) and both times I’ve tried to go back to pull up the image in the app and it’s not there in my history. (although the credits have obviously been used confirming I actually did it)

    1 reply

    N8.
    Community Expert
    September 18, 2026

    Hey ​@smart_dynamismc78b 

    I have encountered this as well occasionally. 
    Creative Cloud app

    Could you have a look in your Creative Cloud App and see if the image/video is hiding there?
    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate