recover 3000 credits

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Hi @taeseo,

Ok, I thought you meant there was an error. They credits are only returned if the generation terminates with an error.

The generation of videos is not free. For more information on generative credit consumption, please see Generative credits FAQ and Partner models in Adobe products.

    droopy

Model: firefly video
Resolution: 1080p
Aspect ratio: Widescreen 16:9
Frames per second: 24 fps
Runtime: 5 seconds

Frames: Insert the image you want to create.

Camera: Insert the captured image for motion reference.

No style selected

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Enter the prompt and click the blue button (Create).

There was no indication of credit usage.

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I assumed it was free.
I created six videos, but they were a mess.

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Afterwards, I received a message saying I didn't have enough credits.
My account verification credits disappeared.

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You can check your ID and usage history from the afternoon of January 20th.

Hello @taeseo,

Thank you for your message. 

Are you saying that you generated a video and to the left of the generate button, it said zero credits, but it actually deducted 3,000?  What model, resolution, and length did you select?

Thanks,
    droopy