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Reference image not accepted

Forum|Forum|1 year ago
September 10, 2024
1 reply
243 views

Dear,

I created a logo for a client, a logo consisting of letters I use this 'letter image' (see attachment) as a reference to generate a visual that shows the logo in doughnut shape but I get this message: ‘Your reference image violates Firefly user guidelines and was removed.’ over and over again. What should I do?

Thanks for helping me out!

Kurt

Imaging

droopydog500

Community Manager

Hello @Kurt Limbos,

Thank you for your message. I am sorry you are having this problem.

I am not sure what is triggering it. We have seen before that colour can have an impact. Try changing it to black and white and see if that works. Also, make sure the image is not a transparent image.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

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