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Known Participant
January 29, 2026

Reference picture feature not working!

  • January 29, 2026
  • 1 reply
  • 37 views

The feature to add a reference picture or remove it, IS NOT WORKING AT ALL - first of all, when you hover your mouse or try to click the x to remove it (on both the home page and generation page), it always blows up the picture and you can't freaking click the x without it being a battle! Some seriously horrible UX/UI design.

Also, when you are in the actual video generator, you can't add a reference picture! And if you do, it doesn’t carry into the generation, WASTING credits. Which I also accidentally generated a video with VEO, but cancelled it, and still took 400 credits without returning them. UNACCEPTABLE. 

I had to go back to the home page and do it, but now even that is not working! I literally have to close the window, revisit the site, just to be able to upload a reference picture.

I cannot tell you how much time i have WASTED just trying to generate a few videos. It is ridiculous that Adobe can't even provide BASIC UX/UI functions. Seriously, every day Firefly is becoming more and more of a JOKE.

And I will not sugarcoat it, it is UNBELIEVABLY ridiculous to have such user issues and I find it truly embarassing.

PLEASE DO SOMETHING ABOUT THIS IT HAS BEEN AN ISSUE FOR WEEKS!

    1 reply

    droopydog500
    Community Manager
    Community Manager
    January 29, 2026

    Hi ​@Michael23977764rdk3,

     

    Many people who have had this issue traced it to an ad blocker. Can you try adding a reference while using private browsing mode/incognito mode or try another browser as a test?

       droopy 

    Adobe Community Expert (not an Adobe employee)
    Known Participant
    January 29, 2026

    sure i will try that thanks for the suggestion I will let you know what happens lol