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Known Participant
January 29, 2026

Reference picture feature not working!

  • January 29, 2026
  • 7 replies
  • 98 views

The feature to add a reference picture or remove it, IS NOT WORKING AT ALL - first of all, when you hover your mouse or try to click the x to remove it (on both the home page and generation page), it always blows up the picture and you can't freaking click the x without it being a battle! Some seriously horrible UX/UI design.

Also, when you are in the actual video generator, you can't add a reference picture! And if you do, it doesn’t carry into the generation, WASTING credits. Which I also accidentally generated a video with VEO, but cancelled it, and still took 400 credits without returning them. UNACCEPTABLE. 

I had to go back to the home page and do it, but now even that is not working! I literally have to close the window, revisit the site, just to be able to upload a reference picture.

I cannot tell you how much time i have WASTED just trying to generate a few videos. It is ridiculous that Adobe can't even provide BASIC UX/UI functions. Seriously, every day Firefly is becoming more and more of a JOKE.

And I will not sugarcoat it, it is UNBELIEVABLY ridiculous to have such user issues and I find it truly embarassing.

PLEASE DO SOMETHING ABOUT THIS IT HAS BEEN AN ISSUE FOR WEEKS!

    7 replies

    Frenk_Benjamin
    Participant
    July 30, 2026

    The issue is still continuos by the way and it’s highly disturbing, annoying and boring. I’ve paid credits and I need to use it for my works but can’t add reference for my video? Is there anybody working on this nonsense issue really? It’s been almost a week guys !

    Tarun Saini
    Community Manager
    Community Manager
    August 4, 2026

    Hi ​@Frenk_Benjamin,

     

    Thanks for reporting this. Could you help us with a few details?

    • Which browser and browser version are you using?
    • Are you using any ad blockers, privacy extensions, or VPN services?
    • Does the issue happen every time or only after generating a few images/videos?
    • Are you unable to upload the reference image, or does the image upload but not get applied during generation?
    • Does the issue persist in an Incognito/Private browsing window?
    • Does it happen with all reference images or only specific files?

    In the meantime, please try disabling any ad blockers/extensions, clearing your browser cache and cookies, and testing in a different browser or Incognito window, as similar reports have sometimes been linked to browser-related interference

     

    Regards,

    Tarun

    Frenk_Benjamin
    Participant
    August 5, 2026

    Hi Tarun,

    • Google Chrome, Mozilla Firefox
    • No, I don’t user and AD blocker, privacy or VPN
    • Issue occurs everytime and still continuos.
    • I’m unable to upload reference, write prompt or even can’t enter settings. Only works “General Settings modal, resolution, time etc.”
    • Yes, it is persisted in an Incognito mode.
    • It happens for all reference images.

    I already tried to clean up my cache, cookies and incognito window. 

    Regards,

    Frenk

    droopydog500
    Community Expert
    Community Expert
    January 29, 2026

    Hi ​@Michael23977764rdk3,

     

    Many people who have had this issue traced it to an ad blocker. Can you try adding a reference while using private browsing mode/incognito mode or try another browser as a test?

       droopy 

    Adobe Community Expert (not an Adobe employee)
    Known Participant
    January 29, 2026

    sure i will try that thanks for the suggestion I will let you know what happens lol