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August 6, 2026

removing object I didn't specify to remove and keeping the render 99% the same while I'm using credits on something that didn't do as I requested

  • August 6, 2026
  • 1 reply
  • 6 views
  1. on 2 of my edits I asked to remove 1 of 2 boxes as the artwork was upside down and move it from forefront to the side and turn the artwork for readability. No changes regarding the boxes were done. Only change was something meaningless on the side. It happened with 2 edits on different images. Meanwhile, we’re using credits and unable to utilize the render at all as it was the same minus some random removal of an object not mentioned. 
  2. The “something went wrong” error also appeared a few times
  3. Along with issues uploading artwork for edits where it would add 1 image several times.

    1 reply

    August 6, 2026

    Hey ​@focused_finder8767 
    Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    >>Make sure to hide your personal information: email account and anything other personal details.<<

    Cheers

    Nate