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joemexican
Participant
July 30, 2025

Repeated Image Upload Error Despite Ownership and Compliance

  • July 30, 2025
  • 1 reply
  • 180 views

I’m consistently receiving the same error message when attempting to upload images, regardless of which file I use. These images are fully owned, created, and controlled by me, and none of them contain any inappropriate or policy-violating content.

 

Despite this, the system continues to reject them with the same error each time. Could you please review this issue or clarify what might be causing the rejection?

Thank you for your assistance.

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
July 31, 2025

Hello @joemexican,

Thank you for your message. When you upload an error message here, it is helpful if you take a screen shot of the full browser window so we can see the whole context. Without it, I kind of have to guess how these images were being used.

 

Are you using image to video or are you using text to image using these as style or composition references? I am guessing image to video.

 

I tried your first image in image to video and received the monkey message.  My best guess is that it believes the people on the sidewalk are children and the model currently has a limitation that it will not generate videos from keyframes it thinks contain children.  The second image works ok, but I suspect you were using one as the starting keyframe and the other as the ending keyframe.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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