Skip to main content
S
Sofia_Uslenghi7636
Participant
October 29, 2025

report firefly crash

  • October 29, 2025
  • 2 replies
  • 116 views

Firefly crashes no matter what I do — whether I’m creating a board or inserting an image.
The error code it shows is UUID: a3d93be9-3f8d-4bc1-bc03-fdff46e2a663.
Browser: Chrome, updated to the latest version 141.0.7390.123 (Official Build) (arm64).

2 replies

S
Sofia_Uslenghi7636Author
Participant
October 29, 2025

Hi @SamarthS 
thank you for your kind reply. 

Here attached the error report, 
cache is clean and I tried Safari as browser as well but it doesn't work, same error. 😕😕 

S
SamarthS
Inspiring
October 29, 2025

Hi Sofia, 

 

I have shared the details with the product team to investigate further. I appreciate your patience. 

Thanks.

^Sam
S
SamarthS
Inspiring
October 29, 2025

Hi @Sofia_Uslenghi7636, 

 

I'm sorry about the issue. Could you try using a different browser? Please also clear your browser's cache. 

Let us know if it works for you. If you still get the error, please share a screenshot of the complete screen, including the error. 

Appreciate your patience. Thanks,

 
 
 
 
^Sam
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices