Run out of Credits but showing 3000 available can you tell me what's going on

Hi ​@Joe38644641o9tj,

Thanks for reaching out. To help us investigate this further, could you please share a few additional details?

• Which Firefly feature/product are you using (for example, Image Generation, Video Generation, Boards, etc.)?
• Which model are you attempting to use?
• What is the exact error message you're seeing?
• Could you share a screenshot of the error?

Regards,

Tarun

Hi ​@Joe38644641o9tj,

To help us understand what is happening, can you please provide some information? Can you please reply with the following information:

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error saying you have insufficient credits (not just the error message itself).

• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.

• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,

    droopy