second day in a row service is not working

Hey ​@nicole_petersen0593 
I have noticed something similar. As a result, I have had a look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Before Hitting Generate again:
>>Press generate: ONLY ONCE<<. If the generation is taking forever or not generating, check your CC App.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

same

Hi @nastka_9001!

I'm sorry to hear that. Could you share more details on what's happening? Do you see any error or message? Can you post a screenshot that displays the issue?

Let us know.

Thanks,