Participant

Seedance 2.0 is not working. Every attempt to generate a video fails immediately with the error "Something went wrong. Please try again later." The issue persists across different prompts and reference images, preventing any video generation.

Forum|Forum|27 days ago
July 24, 2026
18 replies
335 views

I am unable to generate any videos using Seedance 2.0. Every generation attempt fails and displays the message "Something went wrong. Please try again later." The error occurs consistently regardless of the prompt or the reference images used.

I have tried refreshing the page, starting a new project, changing prompts, changing reference images, and generating multiple times, but the issue persists. I have sufficient credits available, and the problem appears to be specific to Seedance 2.0 rather than my inputs.

Steps to reproduce:

Open Firefly → Generate Video.
Select Seedance 2.0.
Upload reference images (or start without references).
Enter any prompt.
Click Generate.

Expected result: The video generation should start and complete successfully.

Actual result: The generation fails immediately with "Something went wrong. Please try again later." No additional error code or explanation is provided.

This issue is blocking my workflow, as I am currently unable to generate any videos with Seedance 2.0.

C

Cheerful_warmtha011

Participant

I can't use any video templates; the experience is terrible, even though I bought the most expensive package. :(

satisfied_interest99ba

Participant

I want my money back. None of the firefly video stuff works and I purchased premium credits.

H

hitesh_6298

Participant

using brave on windows 11 model is seedance 2.0 the only model thats working for me is veo and gemini omni!

O

Oh.N8

Hey @hitesh_6298

Definitely not sure if there is enough content to create a time lapse of a construction site.

Suggestions on How to Prompt
https://community.adobe.com/questions%2D404/use%2Dadobe%2Dfirefly%2Dto%2Dgenerate%2Dyour%2Dimages%2Dand%2Dvideos%2D1476088?tid=1476088&fid=404

When I use a reference image and want to keep the reference I tend to use one these prompts at the beginning of the Prompt.

Prompt suggestion 1
Keep the reference image…

Prompt suggestion 2
Use the reference image…

Cheers

Nate

P

PhilGood

Participant

Seedance video generation not starting in Adobe Firefly

I am experiencing the same issue reported by several other users.

The Adobe Firefly interface is extremely buggy when trying to generate a video with Seedance. After several attempts to adjust the settings and restart the process, the video generation still does not start. I keep receiving the same error message mentioned by other users in this thread.

I have also tried using a different browser, refreshing the page, and starting a new generation, but nothing works.

At the moment, Seedance video generation appears to be completely unusable in Firefly. Is Adobe aware of this issue, and is there currently any workaround or estimated fix?

Tarun Saini

Community Manager

Hi @PhilGood ,

Thanks for reaching out! I have shared the case internally, and will reach out to you if we need additional questions from you.

Also, @Esin+E. are you still experiencing this issue?

Regards,

Tarun

Tarun Saini

Community Manager

Hi @PhilGood @Esin+E.,

Please try running it again in an Incognito tab and let us know if the issue is now resolved. If not, could you please share the reference image(s), how many reference images and frames were added, and the settings (e.g. aspect ratio, resolution, etc.)?

Regards,

Tarun

Esin+E.

Participant

Unfortunately, I have the same problem, and I’ve had this problem forever. Every other AI generation platform, every model works perfectly with my current set-up (browser, selected model, adhering to guidelines in terms of prompt language etc.) I’ve tried all the steps recommended to fix this situation, including the article referenced above, and none worked. And I have a decent amount of credits to benefit from on Firefly but I am never able to create a video (except for short ones using Kling). Seedance 2.0 never ever works. Just navigating the steps where we select the model, duration etc is problematic in and of itself, as I have to refresh several times until I get all steps to act ‘selectable’. It’s a shame how this interface is barely functioning and I have to watch thousands of credits go unused every month. As an AI content creator, this means I have to pay for more and more platforms. This interface needs an urgent face-lift and troubleshooting on serious level.

O

Oh.N8

Hey @Esin+E.
Help us. Help you.
Thank you for taking the necessary steps. That helps.

Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

>>Could you create a full screen video of your workflow showing us what is happening? This would help considerably.«
>>Make sure to hide your personal information.<<

Sharing a reference image and your prompt would be very helpful as well.

Cheers

Nate

Anam14

Participant

Same Here.. and also lots of bug on AE 26.. some plugins r not working properly. Shame on you Adobe.. Shame on you

Tarun Saini

Community Manager

Hi @Anam14,

Thanks for reaching out! We’re sorry to hear about this. Could you please let us know more about the issue you’re experiencing? Could you and @Ganeeshkar answer the questions asked by @Oh.N8 above?

Regards,

Tarun

Anam14

Participant

O

Oh.N8

Hey @Ganeeshkar

Help us. Help you.

Do you have an enterprise account? Could you try a different browser?
Something went wrong

A Full Screenshot or short video: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
>>Make sure to remove person details: email address, name... before posting<<

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Cheers

Nate

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