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Sorry to hear that. Have you tried the suggestions mentioned by our expert? 

Let us know how it goes.

Thanks,

Hello @Lelle_1403,

Thank you for your message. I am sorry you are having this problem. 

Can you please show us a screen shot?

If you are getting this every time, there are several possible reasons. Here are some things to try:

1. If you are running windows, reset the windows firewall to the default configuration.
2. If you are running MacOS, look to see if there are any lines in the file /etc/hosts that are "adobe.com". If so, delete them. Be very careful editing this file as changing other lines can cause problems.
3. If you are running a Mac with Sequoia, try upgrading to the latest OS update to 15.0.1 or later.
4. Try using an alternative browser. If that works, it is likely a browser extension that is interfering.
5. If you are using a VPN, try using without a VPN.
6. Try an alternative network connexion. For example, if you are connected to a home network, try connecting to your phone as a wifi hotspot. This can help determine if it is a network issue.

If none of these work, please tell us the OS and browser you are using and the version numbers, and include a screen shot of the error.

Thanks,
    droopy