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Participant
August 12, 2026

Server video ai renders did not complete and I lost credits. Can you please re-instate those?

  • August 12, 2026
  • 1 reply
  • 8 views

Tried to render it it took forever not competing video. I then lost credits. 

    1 reply

    N8.
    Community Expert
    August 13, 2026

    Hey ​@rickq37928170 

    I have encountered this. Please have a look in your Creative Cloud App. This video shows how to find Vids and Images to download. 
    Recently, I have found images and Vids that were generated. That did not show on the generation page w particular 3rd party models.
     

     
    Cheers

    Nate