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January 23, 2026

'something went wrong'

  • January 23, 2026
  • 1 reply
  • 19 views

When I put in a prompt to generate a video, I am consistently getting a response that 'something went wrong' and appears to be unable to provide a video. I have 8000 credits so should be able to accomplish this task. Please help!

 

1 reply

January 24, 2026

Hey @innovative_scientist0524 

 

Thank you for your message. 

 

We need additional information to understand what is happening. Can you please reply with the following information:

  • A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).
  • A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.


Could you provide an example of your prompt(s)? 

Common problems

  • Trademarked / Copyright
  • Political figures / Celebrities 
  • Children (Adobe will not prompt anything with  regards to children)
  • Nudity

 

Cheers

Nate