Participant

Something Went Wrong, and credits were deducted.

Forum|Forum|14 days ago
January 29, 2026
2 replies
23 views

I have been generating videos using Veo 3.1 and Veo 3.1 Fast for the past week, and there have been multiple times where I’ve encountered the “Something Went Wrong” screen, and so many of my credits have ended up being consumed despite no generation of the video.
This credit deduction system really needs a fix, you guys should deduct it only AFTER a generated video has played. Not cool at all, feels like being robbed.

regina_0761

Participant

I only use image features, but regularly it doesn’t work and credits are taken and not refunded. I haven’t used it enough that I ran out of credits, but I have been using image creation for work a lot and I’m worried I will run out when its not even working. I was not checking the credit balance regularly before, but now checking with these errors and they are never returned.

Hajar Toutsi

Community Manager

Hi dani_ji,
Sorry about your experience. We’ve escalated the issue affecting the Veo 3.1 model to our product team. Regarding credits, they are consumed as soon as you click Generate, but if the generation fails, the credits should return to your balance.
I was able to restore mine right after the error, though in some cases the refund may take a few minutes.
If you still didn’t receive your credits back after reloading the page, please take a screenshot of the full browser window, preferably with the error showing, and tell us what resolution, aspect ratio and duration you were using.

Please let us know so we can look into it.

Hajar

dani_jiAuthor

Participant

Hi Hajar!

Thanks for your response, and sorry for my delay getting back to you.
The credits have never refunded for me, unfortunately, and for months I thought that that’s just how it goes! I didn’t even know credits could get refunded. In my case, though, once they’re deducted they’re gone, and if the video fails for whatever reason that’s that.
Here’s a screenshot from the very last one, which basically drained the entire credits. I had multiple failures before this too, and each time the credits were never refunded.
I don’t know if you are able to check the system and see which prompts actually generated and then compare that to the number of credits consumed?

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