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markj50509718
markj50509718
January 19, 2026

Something Went Wrong Error

  • January 19, 2026
  • 1 reply
  • 123 views

Generating video with Firefly, I only get the "something went wrong" error. I've tried multiple times on three different browsers (Chrome, Firefox, Safar), cleared my cache, updated to the latest version. Nothing works. I've tried about 20 times and only get the error.

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
January 19, 2026

Hello @markj50509718,

Thank you for your message. 

 

That error can be caused by a number of issues. It helps us to see the whole browser window so we have context on what you were doing when you received the error. Were you using the same prompt or reference images in these generations? If so, it might be those rather than your computer or software that is the source of the problem. Can you please reply with the following information:
• What video model, length and resolution did you select?
• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).
• The full prompt you were using.
• A copy of the keyframe(s) or reference images (if any) you were using.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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