"something went wrong" error message whenever trying to use firefly online services, (image generation, image editing, etc.)

Hi ​@Passionate_impressiona32f,

Thank you for reaching out, and I'm sorry you're experiencing this issue. I understand how frustrating it must be to receive a "Something went wrong. Please try again later" message for every task, especially when the problem has been ongoing since last night.

To help us investigate, could you please let us know:

• Is this happening with all Firefly features (Image, Video, Audio, Generative Fill, etc.) or only specific ones?
• Are you signed in with the correct Adobe account that has an active plan?
• Do you see the error immediately, or only after starting a generation?
• Have you tried an Incognito window in Chrome to see if the issue persists?

Since you're using Chrome, please also try the following:

• Clear your browser cache and cookies.
• Disable any browser extensions, especially ad blockers or privacy/security extensions.
• Sign out of Firefly and sign back in.
• Try accessing Firefly in an Incognito window.

Regards,

Tarun