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R
rockie_9110
Participant
June 10, 2025

Something went wrong. Please try again later

  • June 10, 2025
  • 3 replies
  • 882 views

Nothing will generate when using a reference image, and it usually takes several minutes of loading before the "Something went wrong" pops up. Also can't see generated image history. When I try with the pro model, it gives the same error and eats my credits. About an hour or two into messing with Firefly, it started happening with more and more frequency, and before long it got to this point. Been like that all day since.

Yes I've tried logging in and out
Yes I've tried reloading and enabling cookies
Yes my prompt is below 1800 characters

Plan is Creative Cloud All Apps 100GB
Browser is Chrome Version 137.0.7151.69 (Official Build) (x86_64)
OS is Ventura 13.7.5
Reference image and full page screenshot attached

3 replies

R
rockie_9110Author
Participant
June 11, 2025

So far it's back to normal, but will test these things if the error returns!

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
June 10, 2025

Hello @rockie_9110,

Thank you for your message. 

 

It does not appear to be the prompt or the reference image as I am able to use both on Models 3 and 4 without a problem.

 

Can you please try another browser as a test and see if that works?  Do generative fill and text to vector work or do they also fail?

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
O
Community Expert
Oh.N8Community Expert
June 10, 2025

Hey @rockie_9110 

This can be frustrating for sure.
Upon looking at the image it could be hard for FF to distinguish what the image is exactly. I find using clear images as reference or composition image helps a lot.

Cheers
O.Nate

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