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Something went wrong Please try again later.

Forum|Forum|15 days ago
September 14, 2026
1 reply
14 views

I’m experiencing an issue with Firefly that doesn’t appear to be related to my credit balance. I’ve generated only around 25 images, and Firefly indicates that each generation costs 20 credits. My account still shows 3,712 out of 4,000 credits remaining, so I clearly have enough credits available.

However, I’m repeatedly receiving the message “Something went wrong. Please try again later,” and I’m unable to generate any more images. Please review my account and clarify why this is happening despite having sufficient credits. I’d appreciate a prompt resolution, as this is preventing me from using a feature included in my Creative Cloud Pro plan.

Tarun Saini

Community Manager

Hi @natalia_8680,

Hi, thanks for reaching out, and I’m sorry to hear you're experiencing this issue. I understand how frustrating it is to have plenty of available credits but still be unable to generate images.

To help us investigate, could you please provide a few additional details?

Does the error occur with all prompts or only specific prompts?
Are you able to generate content using other Firefly features, or does the same error appear everywhere?
Have you tried using a different browser, an incognito/private window, or clearing your browser cache and cookies?
Approximately when did the issue begin?
Could you share a screenshot of the error message and your credits balance page?

As an initial troubleshooting step, please try signing out of your Adobe account, clearing your browser cache, and signing back in. If possible, test in another supported browser or network connection to rule out any browser or connectivity-related issues.

Regards,

Tarun

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