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Participant
March 18, 2025

Something went wrong screen

  • March 18, 2025
  • 1 reply
  • 87 views

is not generating any video, there is always an error screen that says Something went wrong Please try again later." 

1 reply

droopydog500
Community Manager
Community Manager
March 18, 2025

Hello @anam68286561,

Thank you for your message. 

This error has multiple causes. Please show a screen shot of the whole browser window including your avatar in the upper right corner.

 

Are you on an enterprise plan for personal plan?  If on an enterprise plan, you organisation might not have Firefly video on their plan. Please contact your local Adobe administrator. Adobe's guide on that is hereHow do I contact my Adobe administrator? If that does not work, contact your IT department.

 

If you are on a personal plan, have you purchased the Firefly Standard or Firefly Pro plansWhat type of subscription do you have?


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)