Something went wrong - video generation - keep loosing credits

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I have an intermittent issue with video generation – I click on Generate, 400 credits get deducted from my balance, it says it’s generating the video and then just says “Something went wrong – please try again later”

So, several issues:

The credits should only be deducted if there is a successful generation, not at the beginning of the process. This seriously needs fixing
I am constantly losing credits – video generation uses a large number of credits and they are just vanishing into nothing. I need a refund.
I just can’t use Firefly and can’t recommend it to anyone, not it if keeps failing to generated anything
Image 1 - Before generation - 5480 credits
Image 2 - During generation, 400 credits deducted
Image 3 - Generation fails, but balance shows the lower 5080

I have tried clearing the cache. I’ve tried incognito. All the same. It probably fails around 50% of the time, and with any model selected.

Please look to fix this, and credit back the balance

Regards

Giles

N8.

Hey @Giles X When looking at the prompt:
1 you are asking for a 6 second video with your settings at 5 seconds

2 15cm AI doesn’t exactly measure things so to speak. use a point of reference: example a the frame this will help the AI generator.
2 to 3 seconds the camera remains at a fixed distance and pans left to the frame

Things to keep in mind:
a Each model responds to prompts differently.
b Directions (Left and Right) do not always work

c prompting is a lot of trial and error

Model Suggestion
You may want to use Kling and move the slider up to 6 seconds.

Prompt suggestion
use the reference image, keep the details of the image the camera remains at a fixed distance and pans towards the picture frame

Cheers

Nate

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