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brucel46337053
brucel46337053
Known Participant
April 18, 2023

Sorry, your access has been denied How to April 10, 2023

  • April 18, 2023
  • 6 replies
  • 1107 views

I'm getting this error when I log in: Sorry, your access has been denied. You are ineligible to use this product or service due to the Service Eligibility Requirements.

I got the welcome email.

 

How do I fix this?

 

    6 replies

    brucel46337053
    brucel46337053Author
    Known Participant
    April 19, 2023

    I haven't received any email from the customer service support 

      Tracy.H
      Community Manager
      Tracy.HCommunity Manager
      Community Manager
      April 19, 2023

      I believe you are working with someone on our customer support team so I will let them continue to handle your request in a private forum.

      brucel46337053
      brucel46337053Author
      Known Participant
      April 19, 2023

      How? It doesn't give me the option. 

      Tracy.H
      Community Manager
      Tracy.HCommunity Manager
      Community Manager
      April 19, 2023

      Please check the birthdate on your account. Thank you.

      brucel46337053
      brucel46337053Author
      Known Participant
      April 18, 2023

      I am 18+ 

      Tracy.H
      Community Manager
      Tracy.HCommunity Manager
      Community Manager
      April 18, 2023

      Thank you for reaching out. You must be 18+ yrs old to access Firefly.

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