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brucel46337053
brucel46337053
Known Participant
Apr 18, 2023 5:49 PM UTC
Open for Voting

Sorry, your access has been denied How to April 10, 2023

I'm getting this error when I log in: Sorry, your access has been denied. You are ineligible to use this product or service due to the Service Eligibility Requirements.

I got the welcome email.

 

How do I fix this?

 

    6 replies

    brucel46337053
    brucel46337053Author
    Known Participant
    Apr 19, 2023 4:44 PM UTC

    I haven't received any email from the customer service support 

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      Tracy.H
      Community Manager
      Tracy.HCommunity Manager
      Community Manager
      Apr 19, 2023 4:10 PM UTC

      I believe you are working with someone on our customer support team so I will let them continue to handle your request in a private forum.

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      brucel46337053
      brucel46337053Author
      Known Participant
      Apr 19, 2023 1:40 AM UTC

      How? It doesn't give me the option. 

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      Tracy.H
      Community Manager
      Tracy.HCommunity Manager
      Community Manager
      Apr 19, 2023 12:31 AM UTC

      Please check the birthdate on your account. Thank you.

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      brucel46337053
      brucel46337053Author
      Known Participant
      Apr 18, 2023 10:24 PM UTC

      I am 18+ 

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      Tracy.H
      Community Manager
      Tracy.HCommunity Manager
      Community Manager
      Apr 18, 2023 9:19 PM UTC

      Thank you for reaching out. You must be 18+ yrs old to access Firefly.

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