Still not getting 2K images, even though choosing 2K as an option

Your customer service is the worst. it has been over two weeks since I spoke with a rep about the fact that Firefly is not generating 2k images despite choosing the 2k option. I was informed it was a known problem and the engineers were working on it. I was also promised a response with a status. I am starting to feel like you don't even have engineers and when our call ended, the ticket was just tossed in the bin. I am not getting what I pay for and it seems like you could care less as long as you have my money. And I am not the only one having this issue. FIX IT