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NikkoC
Participant
February 8, 2024

Stuck on "Model version" screen

  • February 8, 2024
  • 3 replies
  • 834 views

I am unable to use Firefly because it keeps asking me to confirm a model. I have done this several times and nothing made this go away. I'm using google chrome on a chromebook.

    3 replies

    A
    Alexis356810860ccu
    Participant
    February 25, 2024

       As I was generating an image with my new account, I was asked which "Model version" I would like to use. There was a "Confirm" button to confirm which model version I would like to use. One of the options I had clicked on had a grey confirm button, so I clicked on the other option. That option had a blue confirm button, when I pressed it, the website seemed to become stuck. 

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      February 17, 2024

      This is related to this post:

       

      Is your Chrome browser version 108 or later?

       

      An adobe employee has said:

      Thank you everyone for reporting this issue. Please try updating your browsers to the most current versions and try again. If you're still running into the issue, please share the exact version of your OS and browser. 

      You may need to perform a hard refresh on your browser to see the changes. Ctrl(Cmd) + Shift + R

       

      Please follow this advice and let us know the result.

      Adobe Community Expert (not an Adobe employee)
        V
        Vivien35223647xbqx
        Participant
        February 8, 2024

        Good morning,

        When I open a file from my favorite gallery appeare this window I cannot close.

         

        I tried to upgrade my browser (google chrome), but unfortunatly I should have to reinstall it, but I'm afraid I will lose all files in my favourite gallery. Is it true?

         

        Many thank

         

        Vivien

          droopydog500
          Community Manager
          droopydog500Community Manager
          Community Manager
          February 8, 2024

          Similar issues have been reported by others, but I could not find one in this forum that had a solution.

           

          Can you please tell us what your operating system version is (like Windows 11 or MacOS 14.1)?

           

          If you upgrade your browser, it is very possible your favourites will be lost.  Can you please try using firefly in a different browser (like Firefox or Microsoft Edge) and see if you have the same problem?  Note that your favourites saved in Chrome will not be visible in the other browser, but that is ok just to test this.

          Adobe Community Expert (not an Adobe employee)
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