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Participant
September 8, 2026

Subject: Bug Report: Forced higher credit usage due to duration limitations with reference images in Veo 3.1

  • September 8, 2026
  • 1 reply
  • 8 views

Hello Adobe Team,

I am a paid Creative Cloud Pro and Firefly subscriber. I am experiencing a significant technical and financial issue while using the image-to-video feature.

When I upload a reference image, the system gives me an error stating: "The selected duration isn't supported with reference images for this model" whenever I choose 4 seconds or 6 seconds. Also, the interface incorrectly displays seconds as "minutes" after selection.

Because of this technical bug, the system forces me to select the 8-second option, which costs 400 credits instead of 200. This forces me to waste twice as many credits per video generation due to a system limitation, which is unfair to a paid user.

I have attached the screenshot of the error. I request this interface/model bug to be fixed immediately and demand a refund for the extra credits deducted from my account due to this glitch.

Thank you,
Fikret

1 reply

N8.
Community Expert
September 9, 2026

Hey ​@FIKRETCE 

Help us. Help you. Thank you for sharing the screenshot

We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?

Which model(s) are you using?

Cheers

Nate