Subject: Bug Report: Forced higher credit usage due to duration limitations with reference images in Veo 3.1
- September 8, 2026
- 1 reply
- 8 views
Hello Adobe Team,
I am a paid Creative Cloud Pro and Firefly subscriber. I am experiencing a significant technical and financial issue while using the image-to-video feature.
When I upload a reference image, the system gives me an error stating: "The selected duration isn't supported with reference images for this model" whenever I choose 4 seconds or 6 seconds. Also, the interface incorrectly displays seconds as "minutes" after selection.
Because of this technical bug, the system forces me to select the 8-second option, which costs 400 credits instead of 200. This forces me to waste twice as many credits per video generation due to a system limitation, which is unfair to a paid user.
I have attached the screenshot of the error. I request this interface/model bug to be fixed immediately and demand a refund for the extra credits deducted from my account due to this glitch.
Thank you,
Fikret
