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visual_perfection9421
Participant
November 14, 2025

Subscription stolen

  • November 14, 2025
  • 1 reply
  • 33 views

The money was withdrawn at the end of October for the monthly use of Adobe InDesign and Firefly, but there is nothing in my account: no subscriptions, no invoices, even though I pay monthly, and no 500 units of AI usage. How should I understand this: was my subscription stolen?

1 reply

S
Community Manager
SamarthSCommunity Manager
Community Manager
November 14, 2025

Hi @visual_perfection9421, 

 

Apologies for the inconvenience. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3XykqmM
Thanks .

^Sam
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