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Participant
July 21, 2026

taking to long to generate video although my networks are also good please fix this as soon as possible

  • July 21, 2026
  • 3 replies
  • 12 views

I am try to generate video from last 3

days and its only showing the screen i am sharing..
I have tried everything clearing browsing data still its taking to long to generate or showing can generate video.
My work is stuck due to this please fix this bug as soon as possible its a request

    3 replies

    Participant
    July 22, 2026

    I have the exact same problem, except this time I've been rendering video all night, and after 8 hours, there's still no video. I did this several times a month ago, and nothing seems to have changed. I'll probably try again in a few months... at the moment, Firefly only generates photos for me.

    Hajar Toutsi
    Community Manager
    Community Manager
    July 22, 2026

    Hi tomaszr68068523,

    Sorry to hear you are running into this same issue with the long wait times!

    Could you please double-check your Files > generation history and let us know if you are able to find the video output saved there?

    ​​​​​​​Hajar

    Participant
    July 22, 2026

    in the generation history there is information: Could not load an item from the generation history.

    Hajar Toutsi
    Community Manager
    Community Manager
    July 21, 2026

    Hi --removed--,
    We are sorry to hear that your video generation has been stuck on that loading screen for the past three days.

    Since clearing your browser data hasn't resolved the problem, I am escalating this issue to our engineering team right away so they can investigate what is causing the generation to hang and work on a fix.
     

    In the meantime, to help unblock your work, I recommend a workaround: try accessing and opening your previous generations directly through the Creative Cloud Desktop app. Using the desktop app can bypass the browser-based session issues that often cause these endless loading screens.
     

    Thank you for reporting this, and we appreciate your patience while we work on getting this sorted out!

    Hajar

    Participant
    July 21, 2026

    And when i click on view all it shows me 

    everything but after clicking on anyone of those generation

    it shows me this​​​​​