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shubhamnailwal1112719086
Participant
July 21, 2026

taking to long to generate video although my networks are also good please fix this as soon as possible

  • July 21, 2026
  • 8 replies
  • 39 views

I am try to generate video from last 3

days and its only showing the screen i am sharing..
I have tried everything clearing browsing data still its taking to long to generate or showing can generate video.
My work is stuck due to this please fix this bug as soon as possible its a request

      8 replies

      T
      tomaszr68068523
      Participant
      July 22, 2026

      I have the exact same problem, except this time I've been rendering video all night, and after 8 hours, there's still no video. I did this several times a month ago, and nothing seems to have changed. I'll probably try again in a few months... at the moment, Firefly only generates photos for me.

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      July 22, 2026

      Hi tomaszr68068523,

      Sorry to hear you are running into this same issue with the long wait times!

      Could you please double-check your Files > generation history and let us know if you are able to find the video output saved there?

      ​​​​​​​Hajar

      T
      tomaszr68068523
      Participant
      July 22, 2026

      in the generation history there is information: Could not load an item from the generation history.

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      July 21, 2026

      Hi --removed--,
      We are sorry to hear that your video generation has been stuck on that loading screen for the past three days.

      Since clearing your browser data hasn't resolved the problem, I am escalating this issue to our engineering team right away so they can investigate what is causing the generation to hang and work on a fix.
       

      In the meantime, to help unblock your work, I recommend a workaround: try accessing and opening your previous generations directly through the Creative Cloud Desktop app. Using the desktop app can bypass the browser-based session issues that often cause these endless loading screens.
       

      Thank you for reporting this, and we appreciate your patience while we work on getting this sorted out!

      Hajar

      S
      shubhamnailwal1112719086Author
      Participant
      July 23, 2026

      again experiencing the same issue

      not working with the solution you provided

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      July 23, 2026

      Thanks for following up --removed--.
      Could you clarify which specific issue you are currently experiencing? Is the video generation still getting stuck, or are you having trouble opening a completed output from your generation history?

      If you are experiencing a stuck generation, please provide the following details so our team can trace the request on our end:

      • Approximate generation time (when you started the request)

      • A screenshot or screen recording of the stuck loading screen

      • Generation settings used (model, prompt, aspect ratio, etc.)

      Let us know what's happening on your side so we can help get this sorted out!


      Hajar

      S
      shubhamnailwal1112719086Author
      Participant
      July 21, 2026

      And when i click on view all it shows me 

      everything but after clicking on anyone of those generation

      it shows me this​​​​​

       

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