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ralfp26731294
January 12, 2026

Text to Avatar results in error message "Something went wrong. Please try again or contact support"

  • January 12, 2026
  • 6 replies
  • 137 views

Trying to open and use text to avatar functionlity results in the error message "Something went wrong. Please try again or contact support for help."

Used Firefox, Chrome, Edge on Windows 11. Cleared the cache, restarted, asked other users from my organization. They all have the same issue. I tried also on mobile phone (iPhone 15, edge). Same error. So it would be professional to address and inform users and sys admins on this issue.

6 replies

droopydog500
Community Manager
Community Manager
January 15, 2026

There was a problem with text to speech and avatar. It has been fixed.

 

    droopy

Adobe Community Expert (not an Adobe employee)
ralfp26731294
January 15, 2026

Works now. Can you please provide details (e.g. via DM) about the underlying issue and if it is expected to appear again? 

droopydog500
Community Manager
Community Manager
January 14, 2026

Hi @ralfp26731294,

 

Are you still seeing the problem now?

 

    droopy

Adobe Community Expert (not an Adobe employee)
ralfp26731294
January 14, 2026

@CMass any resolution here?

ralfp26731294
January 14, 2026

Adobe Firefly Error - Something went wrong.png

ralfp26731294
January 12, 2026

Talking about Adobe Firefly. If this post is in the wrong section mod please move it