Participant

The adds and opening screen says, "Unlimited." I was only able to generate 3 videos! Seems very limited to me.

Forum|Forum|7 months ago
February 23, 2026
5 replies
50 views

My complaint is self-explanatory; no further description is needed.

Participant

I am holding - Firefly Premium 50,000 credits. It shows says, "Unlimited access." I was only able to generate 3 videos! Seems very limited to me. Please help

D

Dynamic_Aura8338

Participant

I can generate 3D animated videos right. Or that is also considered childlike?

D

Dynamic_Aura8338

Participant

Please help

Tarun Saini

Community Manager

Hi @Dynamic_Aura8338,

Thanks for reaching out. I understand the confusion here.

The 50,000 Firefly credits included with your plan are separate from the "unlimited access" messaging. Some Firefly features, especially video generation, can consume a significant number of credits per generation depending on the model, duration, resolution, and settings selected. As a result, it's possible to use a large number of credits with only a few video generations.

To better understand what you're experiencing, could you let us know:

Which Firefly plan are you subscribed to?
What type of video were you generating (Text to Video or Image to Video)?
What duration and resolution settings were selected?
Are you seeing a message indicating that you've run out of credits, or are generations being blocked for another reason?

Regards,

Tarun

N8.

Hey @cufflynx

Thank you for your message.

We need additional information to understand what is happening. Can you please reply with the following information:

• A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.

An example of the prompt that you are using as well would help.
Could you provide a screenshot of an example of your image that is being rejected?

Common problems

Trademarked / Copyright
Political figures / Celebrities
if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Generation Models will not generate anything to do with children.
Nudity

Since we don’t know which plan you have:
The March Promotion

All new and existing subscribers of select plans, including Firefly Pro, Firefly Premium, and credit add-on subscriptions (4,000 Credits, 7,000 Credits, and 50,000 Credits) will receive unlimited generations on all AI image models (up to 2K in resolution) and the Firefly Video model in the Firefly web and mobile app and Firefly Boards.

Let us know if you have any questions.

Cheers

Nate

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