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cufflynx
Participant
February 23, 2026

The adds and opening screen says, "Unlimited." I was only able to generate 3 videos! Seems very limited to me.

  • February 23, 2026
  • 1 reply
  • 12 views

My complaint is self-explanatory; no further description is needed.

    1 reply

    February 24, 2026

    Hey ​@cufflynx 

     

    Thank you for your message. 

    We need additional information to understand what is happening. Can you please reply with the following information:

    • A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

    • A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.

     

    An example of the prompt that you are using as well would help.
    Could you provide a screenshot of an example of your image that is being rejected?


    Common problems

    • Trademarked / Copyright
    • Political figures / Celebrities 
    • if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

    or

    • - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
      Generation Models will not generate anything to do with children.
    • Nudity

    Since we don’t know which plan you have:
    The March Promotion

    All new and existing subscribers of select plans, including Firefly Pro, Firefly Premium, and credit add-on subscriptions (4,000 Credits, 7,000 Credits, and 50,000 Credits) will receive unlimited generations on all AI image models (up to 2K in resolution) and the Firefly Video model in the Firefly web and mobile app and Firefly Boards.

    Let us know if you have any questions.

     

    Cheers

    Nate