The AI generator is getting many of my requests blatantly wrong yet I'm still charged credits for the mistakes. Sometimes there is no change made at all after editing prompts and I'm still getting charged credits.

Firefly doesn’t work and overcharges.  

Here is the Prompt:

KEEPING EVERYTHING IN RELATIVE SCALE!!!Starting at the American Flag, a large grey wolf WITHIN THE SCALE OF THE IMAGE AND VIDEO PROVIDED!!! walks away from camera down the road, away from camera NOT LEFT TO RIGHT or RIGHT TO LEFT. DO NOT MAKE THE WOLF VANISH, the wolf MUST walk off into darkness, never vanish. DO NOT CHANGE ANYTHING WITHIN THE UPLOADED VIDEO.

Here is the uploaded Image/video:  which “something went wrong and the system wont let me upload.

This is the Firefly worthless attempt: (500 Credits)

which “something went wrong and the system wont let me upload. Uploaded on the second try.. See below

If Adobe actually cares, they will follow up to see the images that I cant seem to upload. Uploaded on the second try see below

And do something to refund the Credits being stolen>

ABove is the worthless image Adobe Firefly offered at 500 credits, which completely ignored the prompt., I have tried this same or similar prompt using Kling, which has gotten it close. Where Firefly just did whatever it wanted and stole credits.  I’d like all my Firefly Credits back.  Sorry, it doesn’t work.

My issue was clearly a bug in the generator. The generator clearly misinterpreted a prompt identifying a video’s subject left and right.  The generator confused subject’s left and right with viewer’s left and right and charged me credits.

Hey ​@darren j crane 
Help us. Help you. 
Sorry to hear you're running into this issue. Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue. 

Same video/ image output

It is frustrating to spend credits on multiple edit attempts and receive what appears to be the same image/ video output each time, especially when you're trying to fix specific issues in the generated result.

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. 

Consider reaching out for suggestions in the community

To help us investigate, could you please provide a few additional details?

•  Could you create a full screen video of your workflow showing us what is happening? This would help considerably. 
• Which video/image feature are you using (Generate Video, Video Edit, Remix, Scene-to-Video, etc.)?
• What specific changes are you trying to make to the video/ image?
• Are the edits completely ignored, or do you notice any subtle differences between generations?
• Could you share the edit prompts you've tried?
• Does this happen with every video/ image, or only this particular project?
• Approximately when did this start occurring?
• If possible, could you share screenshots or screen recordings showing the original video/ image and the edited outputs?

In the meantime, you may want to try:

1. Using more specific edit instructions- Instead of broad prompts like "fix the glitches," try describing the exact change you'd like to see (e.g., "remove the extra hand on the left side" or "make the character face forward throughout the scene").
2. Start a new edit session- Create a copy of the video or start a fresh edit workflow to determine whether the issue is tied to a specific generation.
3. Try a different browser or an Incognito window- This can help rule out browser-related issues.
4. Test with a small, obvious edit- For example, make a noticeable color, lighting, or style change. This can help determine whether the edit function is processing requests but not applying the specific changes you're looking for.

Cheers

Nate