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January 13, 2026

The app doesn't work

  • January 13, 2026
  • 2 replies
  • 47 views

H estadod esde ayer 12 de enero tratando de generar videos una y otra vez pero solo he podido generar 5. Casi todasla veces me informa con la imagen de un perro que ha habido error y que pruebe más tarde. Sin embargo, la app ahora me dice que ya me he gastado casi todos mis crédito ¡Y sólo he conseguido 5 videos de 300 créditos cada uno!!!!! 

2 replies

January 14, 2026

Hey @6Calipero$ 

 

Welcome to the community.

Common problems
- blurry or busy backgrounds / images

- dark or unclear subject
- has children in the image (an absolute no/ firefly will not generate anything that even resembles a child)

or 

- has words associated with children example: kid, kids, child, children and so on...
Generation Models will not generate anything to do with children. 

Cheers

Nate

droopydog500
Community Manager
Community Manager
January 13, 2026

Hello @6Calipero$,

Thank you for your message. 

We need more information to help you with the doggie problem. Can you please reply with the following information:
• What video model, length and resolution did you select?
• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.
• The full prompt you were using.
• A copy of the keyframe(s) or reference images (if any) you were using.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)