Skip to main content
Participant
April 30, 2025

The download doesn't work

  • April 30, 2025
  • 1 reply
  • 99 views

The download doesn't work. When I try to click to download, an error screen appears and the download doesn't even start

1 reply

droopydog500
Community Manager
Community Manager
April 30, 2025

Hello @Stellar_Crystal0940,

Thank you for your message. 

 

So we can better help you, can you please include the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.
• Tell us what operation system (OS) and browser you are using along with their version numbers.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)