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three50seven
Participant
April 20, 2026

the generated image is horrible

  • April 20, 2026
  • 1 reply
  • 9 views

i do not think it read or understood the prompt at all. the result of the prompt is definitely proof of that. is it possible to get the credits back to try again?

    1 reply

    April 20, 2026

    hey ​@three50seven 

    Help us help you. 
    prompting is a lot of trial and error.

    Credits are deducted when you press generate. If the generation fails, they should be restored, but it is not necessarily instantaneous. Can you please double check to see if they have since been restored?


    Feel free to join us on the Discord mon to Thurs. Jack and Shawn go over how to use Firefly and prompting.

    Could you please reply with the following information:

    An example of the prompt that you are using as well would help.

    • A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

    • What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?


    Cheers

    Nate