The link I shared from a video I created and emailed to a friend will not open the video

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I shared a link to a video that I created using Firefly with a friend and they cannot get the link to open. I am trying to figure out why it won’t open--I have never encountered this issue before with shared links.

droopydog500

Community Manager

Hi @flutie8211,

Did you share it by going to your generation history, clicking the three dots in the upper right corner of the video, and selecting ”share public link”? Or did you do it some other way?

Thanks,

droopy

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Adobe Community Expert (not an Adobe employee)

flutie8211Author

Participant

Yes, that is how I did it. I did find a work-around for this problem though and passed it along to the friend that I sent the link to. Never have had a “shared” link not open correctly but after reading the “learn more” message that pops up when the link is first copied to my clipboard, it says that the person on the receiving end of the link has to go to the Adobe website to get the link to open. Kinda weird to do it that way but I guess that is how Adobe wants it. Thank you for your response to my post and offering to help!

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