The new user interface is a mess and doesn't work—it loads slowly, stops loading, and freezes the entire view of the generated images. I can no longer scroll through older images

Hi, many thanks for your reply.

- Both Chrome and Firefox

- Yes, I'm having the same issues with both browsers.

- Windows 11 Home.

- I use two different Wi-Fi depending on where I am.
 

I haven't cleared the cache because I'd lose my site settings. These issues only happen with Firefly; they don't occur with other image-generation sites.
I used incognito mode, but nothing has changed

Loading my favorite generated images is slow and seems to take forever because, with the new wall-scroll interface, they load continuously without stopping. To access images created months ago, I have to wait a long time, and the loading process often freezes. Also, if I click on a generated image, I can no longer copy the prompt or edit it—I can’t do almost anything. 

Hi ​@BRAINLEAF,

Welcome to the Adobe Firefly Community! We're sorry to hear about your experience. We understand how frustrating it can be when the interface becomes slow or unresponsive, especially when you're trying to access your generated images, favorites, or edit existing content.

To help us investigate further, could you please share a few more details?

• Which browser are you using (Chrome, Edge, Firefox, Safari, etc.)?
• Have you tried accessing Firefly using a different browser, and if so, does the issue persist?
• Which operating system are you using (Windows, macOS, etc.)?
• Have you tried switching to a different internet connection (for example, mobile hotspot vs. Wi-Fi) to see if that makes any difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

If the above steps doesn’t help, please share a screen recording showing the slow loading, freezing behavior, or any error messages you're encountering. This will help us better understand and troubleshoot the issue.

Regards,

Tarun