Participating Frequently

The new user interface is a mess and doesn't work—it loads slowly, stops loading, and freezes the entire view of the generated images. I can no longer scroll through older images

Forum|Forum|23 days ago
July 2, 2026
4 replies
57 views

Sorry, but I have to tell you that the new user interface is a mess and doesn't work, it loads slowly, stops loading, and freezes the entire view of the generated images and favorites section.

I can’t longer scroll through older images. Everything is slow; I can't open a generated image, and there are problems with editing, if I click on an image, everything freezes.

In short, my files and favorites sections are practically unusable. This update has really made everything worse. 🙁

A

Alex Freedomroad

Participating Frequently

Firefly is freezing I can’t generate any videos

Tarun Saini

Community Manager

Hi @Alex Freedomroad,

Thanks for reaching out! We’re sorry to hear about this issue. Could you please let us which browser are you using?

@BRAINLEAF @RosieyApples Can you please share the HAR file with me. Here are the steps- open Chrome DevTools (F12) → Network tab → check "Preserve log" → reproduce the issue → right-click in the Network panel → "Save all as HAR with content" → attach that file.

@Alex Freedomroad , if you are also using the Chrome browser, please share the HAR file here to investigate the issue.

Regards,

Tarun

R

RosieyApples

Participant

done everything as stated above.. NO DIFFERNCE.. its ludicrously slow. Freezes, stops, fails.. use to be the best ai now.. i’m hunting for others as this is too unreliable

Chrome
Tried all different browsers - no difference
Windows
Tried different internet connections
Cleared cache
Cleared cookies
Restarted browser…
Restarted pc

No change - none of the above made any difference

No error message - just lag, freezes, stalls, slow and totally unreliable

Tarun Saini

Community Manager

Thanks for your response @RosieyApples, @BRAINLEAF,

To help us better understand what's happening, could you please share:

Which Firefly feature you're using (Image, Video, Boards, etc.)?
Does the lag occur during generation, editing, or when browsing your projects?
Your browser name and version.
Your operating system and version.
Whether this happens with all projects or only a specific one.

In the meantime, please try the following:

Disable browser extensions, especially ad blockers.
Ensure your browser is updated to the latest version.
Close unnecessary tabs and applications to free up system resources.
Test on a different network if possible.
For Chrome browser- try disabling hardware acceleration in your browser and see if that helps? Chrome: Settings > System > turn off "Use hardware acceleration when available" > relaunch Chrome.

If the issue persists, please share a screen recording and any error messages you see.

Regards,

Tarun

B

BRAINLEAFAuthor

Participating Frequently

Hi, many thanks for your reply.

- Both Chrome and Firefox

- Yes, I'm having the same issues with both browsers.

- Windows 11 Home.

- I use two different Wi-Fi depending on where I am.

I haven't cleared the cache because I'd lose my site settings. These issues only happen with Firefly; they don't occur with other image-generation sites.
I used incognito mode, but nothing has changed

Loading my favorite generated images is slow and seems to take forever because, with the new wall-scroll interface, they load continuously without stopping. To access images created months ago, I have to wait a long time, and the loading process often freezes. Also, if I click on a generated image, I can no longer copy the prompt or edit it—I can’t do almost anything.

Tarun Saini

Community Manager

Hi @BRAINLEAF,

Welcome to the Adobe Firefly Community! We're sorry to hear about your experience. We understand how frustrating it can be when the interface becomes slow or unresponsive, especially when you're trying to access your generated images, favorites, or edit existing content.

To help us investigate further, could you please share a few more details?

Which browser are you using (Chrome, Edge, Firefox, Safari, etc.)?
Have you tried accessing Firefly using a different browser, and if so, does the issue persist?
Which operating system are you using (Windows, macOS, etc.)?
Have you tried switching to a different internet connection (for example, mobile hotspot vs. Wi-Fi) to see if that makes any difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

If the above steps doesn’t help, please share a screen recording showing the slow loading, freezing behavior, or any error messages you're encountering. This will help us better understand and troubleshoot the issue.

Regards,

Tarun

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