the page was not showing me my account status and when i tried to generate video it failed

Hi ​@Aiden_Higgins4679,

Thank you for reaching out, and I'm sorry you're experiencing this. It sounds like two issues may be occurring: video generation is not starting, and parts of the interface, including the account/profile icon, are not displaying correctly.

To help us investigate, could you please let us know:

• Which browser and version you're using?
• Does the issue occur in an Incognito/Private browsing window or a different browser?
• Are you seeing any error messages when attempting to generate a video?
• When did this issue first start happening?
• Are any other UI elements missing or failing to load?

In the meantime, please try the following:

1. Refresh the page and sign out/sign back into your Adobe account.
2. Clear your browser cache and cookies.
3. Disable any browser extensions, especially ad blockers or privacy tools, and test again.

Regards,

Tarun