the past 2 video gens, (Veo 3.1, 400 credits each) my first frame and last frame photos disappear after i hit generate and then it gives me a video going off my prompt alone, which is definitely NOT what I need.

Hey ​@defaultzrn5hs0e3la9 

Help us. Help you. 
Sorry to hear you're running into this issue. Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue.
Could you provide

• The Full Prompt: The exact text you entered into the prompt box.
• Settings and Model: The specific model used and any other settings (such as aspect ratio, content type, or style strength).
• Reference Images: A copy of any reference images or keyframes used to guide the generation in a zip file (to preserve the image’s details).
• Visual Examples: Please upload a copy of the "bad" generation so we can see exactly what the output looks like and tell us what is wrong if it is not obvious.

Let us know once you have the details ready, we’ll be glad to help.