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Participant
September 9, 2026

The video generation changed the letters on the wording both times making them unusable and wasting my credits. Give me back by 800 credits for doing nothing.

  • September 9, 2026
  • 1 reply
  • 10 views

The video generation changed the letters on the image and made it unusable.  Give me back my 800 credits.  This is useless 

    1 reply

    Tarun Saini
    Community Manager
    Community Manager
    September 10, 2026

    Hi ​@Shawn_Cram6653,

     

    Hi, thank you for sharing your feedback, and I'm sorry to hear about this experience. I understand how frustrating it is to spend credits on a video generation only to have the resulting video alter the text in your image and make the output unusable.

    To help us investigate, could you please provide a few details?

    • Which video generation feature were you using (Image to Video, Generate Video, etc.)?
    • Did the source image contain important text, logos, labels, or signage?
    • Was the text changed in every generated variation or only some of them?
    • If possible, could you share the original image and an example of the generated result?

     

    Regards,

    Tarun