Participant

The video generation doesn't work today. Tried Veo and Kling, nothing works. Shows as is generating, but no progress for more then 2 hours.

Forum|Forum|19 days ago
July 11, 2026
3 replies
11 views

Video generation is not working

NickWilde

Participant

Tarun Saini

Community Manager

Hi @NickWilde,

Thanks for reaching out! We’re sorry about this. Could you please let us know when exactly you are seeing this issue? Also, the steps you are trying lead you to this error. If possible, can you share a screen recording of the issue?

Regards,

Tarun

Tarun Saini

Community Manager

Hi @Vlad_Barry0549,

Welcome to the Adobe Firefly Community! Is it possible for you to share the screen recording of the issue to investigate further? Did you try using other browsers (Safari, Microsoft Edge, or Google Chrome) or opening in incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

Let us know if that helps.

Regards,

Tarun

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